Ask your Team for Help During This Busy Catering Season

help

This is my 18th Holiday Season focused on takeout, delivery and catering at MonkeyMedia Software and The Catering Institute.  Even with all this experience behind me, I still get worked up when I’m helping in the kitchen, answering incoming calls and closing all the holiday business that I was hoping to write.  Why does everyone wait until the last minute to order their holiday meals!!

I’ve learned that it’s always been this way.  I have also learned that corporate catering sales only come in 48 weeks per year, and that the busy ramp up time between now and December 25th is temporary.  But boy, it is busy!  It can really be stressful, no matter how prepared you might be.

I have tried for years to prepare better, plan better and make sure that I am ready for the stress and anxiety associated with flawless execution at this time.  Even so, here is the one lesson that I have learned that is the most valuable of all.  And that is…..

Ask your team to help you!  You need them.  Do what it takes.  Buy them a cup of coffee.  Take them out for a meal.  Give them a hand written card.  Beg if you have to.  Shed tears if you must.  Scream, shout or just stand on your head.  You cannot do it alone.  So, learn how to ask for help!

Successful catering during this busy season requires support from your whole team.  Make sure you take the time out to tell them, and don’t be afraid to ask them for help.  Do it today!  Your customers will thank you for it.

Let’s talk catering!

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Stellar Restaurant Solutions is Newest Catering Certified Partner for Call Center Services with MonkeyMedia Software and The Catering Institute

At The Catering Institute and MonkeyMedia Software we are focused on finding great solutions to help restaurants grow sales and increase profits when it comes to Takeout, Delivery & Catering.

The centralization of order entry is an important element to consider when looking at your overall program.

We have three certified call centre partners that we believe are the best of the best!

1.  Stellar Restaurant Solutions (Check out this press release here)

2.  Voice Teleservices

3.  Inktel

If you are looking to take some heat out of your stores when it comes to answering the telephone for takeout, delivery and catering, give these companies a call.  You will be happy you did!

Let’s talk catering!

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Eliminate Complacency To Build A Thriving Catering Business

Complacency

Like any business, over time, a restaurant’s takeout, delivery and catering operation can grow inefficient. This is especially true if profitability has been high and cash flow is positive. When a business lacks urgency, it can suffer. Even in large multinational companies, at the divisional level, there needs to be urgency for the enterprise to thrive.

The most efficient place for a business to operate is just above break-even. If your enterprise is thriving above break even, then please don’t leave excess operating cash in your bank account. Not ever! Too much cash creates complacency in a business. If your catering operation is generating cash, then take the cash out and either reinvest it in the operations, pay down debt or simply put it away for another day. If you leave the cash in your business account, complacency will creep in. It will destroy your momentum.

When complacency sets in, your people will get tired, stressed and lose their sense of purpose. Many of the behaviors that made you successful in the earlier and hungrier days may disappear. When complacency sets in, it is time for change. And change is hard for everyone. But change is necessary to keep your business efficient.

In fact, change is essential in order to grow.  People, products, markets, customers and processes are dynamic and must change in order to adapt and grow. Nothing stays the same forever and if it does, it can easily lose its relevance and complacency will settle in. It’s just human nature.

We have all heard the terms before. Reorganize, downsize and streamline are all words that are common in business and is part of the dynamic and organic nature of an organization. And while these words are often discussed in business matters, they do serve a purpose.

My father used to tell me that every once in awhile, a person needs to get a haircut to grow healthier hair. And even more so, if your hair is getting out of control or wild, “don’t worry, it always grows back,” he said.

If your restaurant takeout, delivery and catering business is struggling, or if you just can’t seem to meet your budget expectations, I’d recommend a “haircut.” We’ve all been there, and as hard as it is, your business will grow again when you are on the other side of it. Take your operations down to the most common denominator and go from there.

Reorganize at the executive and divisional level. Downsize your expenses and personnel if necessary and streamline your operational processes. These steps are not easy, but they are important for keeping your business and your people on track. Don’t be afraid to raise your prices, renegotiate your supplies and leases and most important, reset the expectations for your team members. Yes, you can renegotiate their compensation packages. Put some urgency back into their day. It will serve them well.

Within my own organization I am sometimes reminded of my father’s words. And when that happens I quickly look to myself and my team to make sure complacency hasn’t set in. If it has, we work together to figure out how we got there and how we can move in a more positive direction. We change things. That’s what we do.

I’ve been in business for more than 30 years and I can attest to the fact that “haircuts” are needed even when we don’t think they are. My intuition usually tells me when it’s time to “shake it up.” I can promise you that I’ve always come out on the other side with a stronger sense of purpose for the business and the team members that are resilient enough to change follow along.

If you need to make a change In your restaurant’s takeout, delivery and catering operation, don’t wait until complacency creeps in. Just do it!  Your whole organization will grow just like you originally intended. Oh, and one more thing, remind everyone that it won’t be the last time because change is good and is essential to surviving in any business.

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