Tag Archives: Fast Casual

BEWARE: 3rd Party Food Delivery Services are being fuelled by a Technology Goldrush

images-1OK.  So we all know that delivery for restaurants is complicated!  But wait a minute!  Are we talking about “takeout delivery” or “catering delivery”?  Does it even matter?  I think it does, and I will tell you why.

As I woke up today scouring the industry trade publications, I couldn’t help but notice all the rage about 3rd party delivery services for restaurants.   What’s even more concerning, are the crazy valuations that these 3rd party delivery companies are getting, because they have convinced investors that “their technology” is going to disrupt the entire space.  Disrupt the space?  Really?  I doubt it…….

Just read this article in tech crunch – “The Billion Dollar Delivery Wars

Or just watch this crazy video about Munchery that was on Mad Money. I mean, an $85 Million Valuation?  How is Munchery Different than any restaurant?  Remember, this is a “trend”, and all trends come to an end.  Don’t they?

Check out these crazy valuations of technology driven on-demand services for restaurants:

By contrast, I really love this article in Forbes.  “Call Food Delivery Startups by their real name.  Restaurants.”

This whole market is being driven by software development.  I know, because my team has been developing real software solutions for the restaurant space for almost 20 years.  I read another article recently about “Gold Rush Software Development”.  See the paragraph below…..

“Gold rush software development is a high risk activity. The practices employed during a software gold rush are usually associated with hacking rather than engineering: small team sizes, informal processes, long hours, little documentation, bare-bones quality assurance practices—practices I refer to collectively as “commitment-based development” (Rapid Development, Microsoft Press 1996). Use of these practices puts all but the smallest software projects at high risk of failure.”

The odds of striking it rich during a software gold rush are about as good as they were during the California gold rush—for every success story, there are hundreds or even thousands of projects that bust out. But the failures aren’t nearly as interesting as the successes, and so we don’t hear very much about them. As with the California gold rush, projects run with commitment-based development are successful just often enough, and are so enormously lucrative when they do succeed, that they convince software developers that such high-risk practices can work, thus keeping the entrepreneurial dream alive. 

And so, this really got me thinking about how all this is going to impact our community?   What happens to the restaurateur during this process?  All the hard-working entrepreneurs, franchisors, franchises and independents.   The people who have mortgaged their homes to open their restaurants?  They are being bombarded by slick sales people who say they are adding value to the transaction process.  Well, be careful, that’s all I can say.  These companies do not understand your restaurant operations.

Not only is our community overwhelmed by this “technology gold rush”, but in fact, they are putting  our businesses at risk.  As a restaurateur, if you are approached by the plethora of 3rd party delivery companies that are promising you the moon and “riches”, BEWARE.  They are simply interested in the valuations that they are going to get in the market by investors who think that they are going to get rich in the process.  They are completely disconnected to the impact that their promises will have on your restaurants execution and reputation.  The one you have worked your whole life for.

At MonkeyMedia Software and The Catering Institute, we spend all our time focused on restaurant operations and adding value to our customers by making sure we are creating products and services that are logical.  I am proud of my team for staying focused on our vision of helping restaurants to grow sales and increase profits in the off-premise space.  Takeout and Catering for pickup and Delivery.

My advice to all the restaurants out there that have to deal with this Gold Rush?  If it sounds too good to be true, it probably is.  Focus on the basics.  They always work.

Thanks for listening.


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Catering is Alive and Well in our Restaurant Community!


September 2015 was a whirlwind!  Conferences, Speaking Engagements, Consulting, Training and Software Implementations!

MonkeyMedia Software is humming along with more than 5000 restaurants using our solution, The Catering Institute is growing very rapidly and working with so many great teams and our readership at Catering Insights is growing exponentially.

I always knew in my own heart that catering out of restaurants was a HUGE opportunity for the brands that really decided to take it seriously.  And the data is presenting positively towards this belief.

Next year I will celebrate my 20th year since entering the foodservice space and I am just as excited and bullish about our industry as I was n 1996, when I acquired Tony’s Deli & Catering Company.

Catering was the force multiplier at Tony’s and was the catalyst that led to the work that I am doing today at MonkeyMedia Software, The Catering Institute and Catering Insights.  I am amazed to see how catering is also the force multiplier for so many brands that we are working with.

As I traverse North America and work with the greatest restaurant and foodservice companies in America, I am left with a feeling of optimism and hope.  In fact, I am so certain that the work we are doing is changing the way our community operates, that I can’t wait to see what the next decade brings.

It’s going to be a fantastic ride!

I am grateful today to the team members that I am blessed to lead forward, and even more grateful to the more than 5000 restaurants and their teams that have placed their trust in our organization and for believing in our dream of helping restaurants to feed their customers where they Live, Work and Play.

Catering is here to stay and I am so grateful to be part of it.

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Win two free tickets to our Catering Sales Workshop

Hi Friends,

We are happy to announce we will be giving away two free tickets to our Catering Sales Management Workshop in Dallas this October 13, 2015.

If you would like to attend but cannot finance the training, we have made it easy for anyone to qualify for free tickets. Just click here.

We have more than 100 participants so far from companies such as Bruegger’s Bagels, Dickey’s BBQ, La Madeleine, Zoe’s, Garbanzo’s, Le Boulanger, Firehouse Subs, Qdoba, On The Border Grill and so many more.

Only two weeks left.

Register Here

Hope to see you there.

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