Category Archives: Food Industry

Solving Your Restaurants Technology Headache when it comes to 3rd party delivery, takeout and catering.

Screen Shot 2017-08-27 at 2.37.39 PM.png

These days, my team is working hard on takeout, delivery & catering in foodservice operations.  Not much has changed for us in the last 21 years of this journey.   We have been focused on a single transformative idea which is that the largest growth opportunity for restaurants and foodservice operators is the off-premise sales opportunity.  I’ve been saying it for decades and its finally here.  Everybody seems to agree these days!

Today we support more than 6000 restaurants, and more are coming every single day.

For so many years while we were building our software at MonkeyMedia Software, nobody really understood what we were talking about.  It was complex.  It was sophisticated.  And it was early!  Very early!  The market just wasn’t ready.

Today, I am so proud to be part of a team that is working hard to solve the “off-premise paradigm shift” that is taking place all over the world.  Finally, we are getting the opportunity to work with the largest brands in the world, and they are using our ideas and our technology to radically shift the way they are managing takeout, delivery and catering.

This morning, I read this article about how technology continues to create a headache for US restaurants when it comes to delivery.

I love this article!  The photo really captures the essence of the the havoc that delivery is playing on operations.  And so, because of this, I am SO thrilled.  Thrilled because we have something amazing that will help.

This past April, I gave a keynote presentation at Restaurant Leadership Conference about this very idea.  Check it out here.  It will explain the solution to the complex challenge of solving operations for takeout, delivery & catering.

And so, I am so proud today to be part of a journey and a team that actually has a real life solution to this problem.  I am grateful and lucky to part of this and I can’t wait to share it with you.

If you are trying to solve your off-premise operations for your restaurant or foodservice operations, give me a call!  604-831-7422.  I’ll connect you with my team and they will fix it for you!

 

 

October 5th in Atlanta: Cold Calling Workshop for Restaurant Catering

We’ve seen incredible momentum at The Catering Institute in the past few months after the fantastic turnout at our 2017 Restaurant Takeout, Delivery, & Catering Symposium at Georgia Power HQ in Atlanta.

After 21 years as Founder & CEO of The Monkey Group of Companies – which also includes MonkeyMedia Software and Catering Insights – I couldn’t have imagined that we would get to work with our industry’s most important and largest brands.

When it comes to restaurant off-premise, I am so proud of the work my team has done to become thought leaders and help advance the business, technology, and growth strategies of our clients using The 5 Pillars of Successful Restaurant Takeout, Delivery, and Catering. It means the world to us to be here supporting so many restaurants, spanning the United States, Canada, and beyond, during this critical point in the industry’s evolution.

I’m excited to share our next event – a Cold Calling Techniques workshop, on October 5th in Atlanta.

Once again, we’ve partnered with our friends at Georgia Restaurant Association and Georgia Power to bring you a full-day workshop dedicated to increasing restaurant off-premise sales. This will be a great opportunity for restaurants looking to master the art of targeting and capturing catering leads – a foundational sales skill for building your client list.

We’re covering everything from how to overcome sales call fears, diversionary tactics, developing prospects, and overcoming objections, to addressing gatekeepers, and a day in the life of a Catering Sales Manager.

Learn more here.

Watch catering veteran Tracy Avolio speak on the workshop:

Feel free to reach out directly if you have any questions! Hope to see all of you there.

A big thank you to our partners for their support:

Supported by:

     Catering Insights      Clearpath      Georgia Power      Georgia Restaurant Association
     Inktel      LBP Manufacturing      MonkeyMedia Software      Paytronix
     Pepsico Foodservice      Primary Color      Punchh      Relevant Mobile
     Robust Promotions      Southern Chamption Tray      Synq3      Technomic
     Voice Teleservices      War Room Inc
Tagged , , , , ,

Build Your Off Premise Playbook! Only 36 Days Left to Register! – Join Me in Atlanta

Symposium-2017-postcard-front.png

Join us June 6th in Atlanta where we will solve for the future of restaurant off-premise – takeout, delivery, and catering.

  • Strategies for Restaurant Leadership, Centralized Services, Sales & Marketing, Operations and Delivery.
  • Experience interactive sessions and dive deeply into the complexity of off-premise and the many order and delivery channels available to customers
  • Networking opportunities that foster and enable an environment of idea exchange and actionable strategies that attendees can take back to their organizations

Agenda:

1.Opening Key Note: Building Scalable Off Premise Strategies for today – and tomorrow.

  • Current Market Conditions, definitions, trends and size
  • Projections for off-premise sales growth and impacts on foodservice operators
  • Using data and strategic frameworks to adjust your operating model

2. The Impact of 3rd party digital ordering channels on your Off-premise Operations.  

  • Where your orders come from and why it matters
  • What’s the economic impact of 3rd party digital ordering channels on your bottom line?
  • How to organize data coming from different order providers
  • What’s the difference between a takeout or catering order, and why it matters?
  • What IT infrastructure is needed to process off-premise orders?

This session will explore the impact of 3rd party digital ordering channels for off-premise, including the battle for online order market share between your own e-commerce solution and 3rd party digital channels.  Participants will learn and discuss important strategies around menu differentiation by channel, and gain valuable insights into available cloud-based technology solutions to leverage the explosive growth of e-commerce orders.

3.What’s the right Delivery Strategy for your Brand?

Self-managed fleets or third-party partnerships? This session will explore the key strategic elements associated with designing a scalable, long-term delivery program for your brand. Participants will learn the different strategies needed for delivery, takeout and catering.  Participants can expect to walk away with a checklist of considerations for the right delivery program for your brand, and your customer.

4.The Art of Catering—Building a Professional Sales & Service Team.

This session will explore the key strategic elements associated with designing a scalable and sustained catering sales program for your brand, with specific corporate segments in mind.  Participants will learn new strategies for direct selling, and enhance their understanding of the roles and responsibilities of an off-premise sales team.  This session will further explore bonus and compensation packages for sales representatives and will focus on the importance of account acquisition, activating dormant accounts and the value proposition of corporate accounts.

5.The Future of Off-Premise – Deep Automation through Business Logic & Data Flow.

This session will look at the future of off-premise automation through the evolution and application of technology in foodservice operations.  Order systems will eventually communicate directly with foodservice equipment, self-driving delivery vehicles and perhaps even robots in the kitchen to aid in the execution of off-premise food service transactions.

Who Should Attend:

  • Directors of Restaurant Catering
  • VP’s of Restaurant Off Premise
  • Restaurant CEO’s, CMO’s, COO’s, and CFO’s
  • Restaurant Marketing Executives
  • Restaurant Operations Executives

To reserve your seat, click here.


Speakers and Panelists:

Mo Asgari Michael AktisonTracy Avolio Barbara BlackwellErle DardickBrian Farris  Paul Hicks Richard HodgesTrudy JonesEd KellerJackie Kurkjian Grace Prasanson   Jim Rand Jason Schlenker Melissa Wilson


Sponsors:

2.MMS 2.PepsiCo-Foodservice  2.LBP  2.InkTel  2.Voice-Tel  2.Primary2.RDS  2.GRA  2.WNA2.Georgia-Power(NEW)2.SCRLA 2.Southern-Champion-Tray 2.Technomics-New

Tagged , , , , ,
%d bloggers like this: