Category Archives: Multi-Unit Restaurant Operators

Solving Your Restaurants Technology Headache when it comes to 3rd party delivery, takeout and catering.

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These days, my team is working hard on takeout, delivery & catering in foodservice operations.  Not much has changed for us in the last 21 years of this journey.   We have been focused on a single transformative idea which is that the largest growth opportunity for restaurants and foodservice operators is the off-premise sales opportunity.  I’ve been saying it for decades and its finally here.  Everybody seems to agree these days!

Today we support more than 6000 restaurants, and more are coming every single day.

For so many years while we were building our software at MonkeyMedia Software, nobody really understood what we were talking about.  It was complex.  It was sophisticated.  And it was early!  Very early!  The market just wasn’t ready.

Today, I am so proud to be part of a team that is working hard to solve the “off-premise paradigm shift” that is taking place all over the world.  Finally, we are getting the opportunity to work with the largest brands in the world, and they are using our ideas and our technology to radically shift the way they are managing takeout, delivery and catering.

This morning, I read this article about how technology continues to create a headache for US restaurants when it comes to delivery.

I love this article!  The photo really captures the essence of the the havoc that delivery is playing on operations.  And so, because of this, I am SO thrilled.  Thrilled because we have something amazing that will help.

This past April, I gave a keynote presentation at Restaurant Leadership Conference about this very idea.  Check it out here.  It will explain the solution to the complex challenge of solving operations for takeout, delivery & catering.

And so, I am so proud today to be part of a journey and a team that actually has a real life solution to this problem.  I am grateful and lucky to part of this and I can’t wait to share it with you.

If you are trying to solve your off-premise operations for your restaurant or foodservice operations, give me a call!  604-831-7422.  I’ll connect you with my team and they will fix it for you!

 

 

Build Your Off Premise Playbook! Only 36 Days Left to Register! – Join Me in Atlanta

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Join us June 6th in Atlanta where we will solve for the future of restaurant off-premise – takeout, delivery, and catering.

  • Strategies for Restaurant Leadership, Centralized Services, Sales & Marketing, Operations and Delivery.
  • Experience interactive sessions and dive deeply into the complexity of off-premise and the many order and delivery channels available to customers
  • Networking opportunities that foster and enable an environment of idea exchange and actionable strategies that attendees can take back to their organizations

Agenda:

1.Opening Key Note: Building Scalable Off Premise Strategies for today – and tomorrow.

  • Current Market Conditions, definitions, trends and size
  • Projections for off-premise sales growth and impacts on foodservice operators
  • Using data and strategic frameworks to adjust your operating model

2. The Impact of 3rd party digital ordering channels on your Off-premise Operations.  

  • Where your orders come from and why it matters
  • What’s the economic impact of 3rd party digital ordering channels on your bottom line?
  • How to organize data coming from different order providers
  • What’s the difference between a takeout or catering order, and why it matters?
  • What IT infrastructure is needed to process off-premise orders?

This session will explore the impact of 3rd party digital ordering channels for off-premise, including the battle for online order market share between your own e-commerce solution and 3rd party digital channels.  Participants will learn and discuss important strategies around menu differentiation by channel, and gain valuable insights into available cloud-based technology solutions to leverage the explosive growth of e-commerce orders.

3.What’s the right Delivery Strategy for your Brand?

Self-managed fleets or third-party partnerships? This session will explore the key strategic elements associated with designing a scalable, long-term delivery program for your brand. Participants will learn the different strategies needed for delivery, takeout and catering.  Participants can expect to walk away with a checklist of considerations for the right delivery program for your brand, and your customer.

4.The Art of Catering—Building a Professional Sales & Service Team.

This session will explore the key strategic elements associated with designing a scalable and sustained catering sales program for your brand, with specific corporate segments in mind.  Participants will learn new strategies for direct selling, and enhance their understanding of the roles and responsibilities of an off-premise sales team.  This session will further explore bonus and compensation packages for sales representatives and will focus on the importance of account acquisition, activating dormant accounts and the value proposition of corporate accounts.

5.The Future of Off-Premise – Deep Automation through Business Logic & Data Flow.

This session will look at the future of off-premise automation through the evolution and application of technology in foodservice operations.  Order systems will eventually communicate directly with foodservice equipment, self-driving delivery vehicles and perhaps even robots in the kitchen to aid in the execution of off-premise food service transactions.

Who Should Attend:

  • Directors of Restaurant Catering
  • VP’s of Restaurant Off Premise
  • Restaurant CEO’s, CMO’s, COO’s, and CFO’s
  • Restaurant Marketing Executives
  • Restaurant Operations Executives

To reserve your seat, click here.


Speakers and Panelists:

Mo Asgari Michael AktisonTracy Avolio Barbara BlackwellErle DardickBrian Farris  Paul Hicks Richard HodgesTrudy JonesEd KellerJackie Kurkjian Grace Prasanson   Jim Rand Jason Schlenker Melissa Wilson


Sponsors:

2.MMS 2.PepsiCo-Foodservice  2.LBP  2.InkTel  2.Voice-Tel  2.Primary2.RDS  2.GRA  2.WNA2.Georgia-Power(NEW)2.SCRLA 2.Southern-Champion-Tray 2.Technomics-New

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Ford concept uses drones and self-driving vans for deliveries – The future of Takeout, Delivery & Catering

As I celebrate my 21st year as the Founder and CEO of MonkeyMedia Software, The Catering Institute and Catering Insights, I feel completely blessed to be able do the work that I do.

In my wildest dreams, I could not have imagined that I would get to work with our industry’s most important and largest brands when it comes to their takeout, delivery and catering strategies.  I am so proud of our organization as we continue to influence the off-premise strategy of our industry in a BIG way.  The work we do is very important.

Our customers are winning and growing their sales, every single day, using our ideas and our technology, MONKEY, the #1 cloud based solution for takeout, delivery & catering.

Our business framework, The 5 Pillars of Successful Takeout, Delivery & Catering, along with our software solution, are enabling our customers to provide a predictable, scalable and reliable experience when it comes to the operations of their off-premise business operations.  Our customers are using our technology solution as an “order bucket” for 3rd party digital orders, as well as their own e-commerce transactions and they are executing their operations using our business logic.  We help them to control their execution at scale.

Through our API’s, companies like Doordash, EZcater, UBER, Amazon, Caviar, Yelp, Google and so many others, are able to inject their orders into our solution.  And that is giving full control of takeout, delivery and catering back to restaurants, because that is what we do.  We are a platform for foodservice operations to control and scale their takeout, delivery & catering operations.  We are unique.

We provide restaurant and foodservice companies with the tools they need to get ALL those orders into a single platform, where they can also connect their customers, call centres, sales teams, accounting teams, and franchisees and restaurants in a cloud based environment.  This moves the entire strategy for off premise foodservice transactions into a rich cloud based and real time environment which provides a full 360 degree view of each transaction, in real time.  The experience is very rich.  It focuses on flawless execution and that is a HUGE missing link for so many companies we meet.

It’s amazing!  And, its working!  We have the data to prove it!  Just ask.

It gets even more interesting because through our software and technology, we are able to interact with other 3rd party companies using their API’s, which allows us to dispatch delivery vehicles in real time.  We are already doing this with many of our customers who are manning their own fleet of vehicles, as well as developing partnerships with professional 3rd party delivery companies.

And so, you can imagine how excited I was to learn about Ford Motor Company’s research into the delivery space this week.  And this concept video below really shows the future of what delivery is going to look like in the decades forward.  You can learn more about their program at this article called:

Ford concept uses drones and self-driving vans for deliveries

I can see forward that we will be sending the transaction data from our systems on behalf of our restaurant operators directly to these vehicles and the birth of Automatic Deliveries will be real.  It’s coming for sure, so get your operations in order.   It’s really amazing.

I am so happy to be part of this and look forward to the future of takeout, delivery and catering in a BIG way.

Check out this video below!

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