Category Archives: Catering Strategy

Solving Your Restaurants Technology Headache when it comes to 3rd party delivery, takeout and catering.

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These days, my team is working hard on takeout, delivery & catering in foodservice operations.  Not much has changed for us in the last 21 years of this journey.   We have been focused on a single transformative idea which is that the largest growth opportunity for restaurants and foodservice operators is the off-premise sales opportunity.  I’ve been saying it for decades and its finally here.  Everybody seems to agree these days!

Today we support more than 6000 restaurants, and more are coming every single day.

For so many years while we were building our software at MonkeyMedia Software, nobody really understood what we were talking about.  It was complex.  It was sophisticated.  And it was early!  Very early!  The market just wasn’t ready.

Today, I am so proud to be part of a team that is working hard to solve the “off-premise paradigm shift” that is taking place all over the world.  Finally, we are getting the opportunity to work with the largest brands in the world, and they are using our ideas and our technology to radically shift the way they are managing takeout, delivery and catering.

This morning, I read this article about how technology continues to create a headache for US restaurants when it comes to delivery.

I love this article!  The photo really captures the essence of the the havoc that delivery is playing on operations.  And so, because of this, I am SO thrilled.  Thrilled because we have something amazing that will help.

This past April, I gave a keynote presentation at Restaurant Leadership Conference about this very idea.  Check it out here.  It will explain the solution to the complex challenge of solving operations for takeout, delivery & catering.

And so, I am so proud today to be part of a journey and a team that actually has a real life solution to this problem.  I am grateful and lucky to part of this and I can’t wait to share it with you.

If you are trying to solve your off-premise operations for your restaurant or foodservice operations, give me a call!  604-831-7422.  I’ll connect you with my team and they will fix it for you!

 

 

October 5th in Atlanta: Cold Calling Workshop for Restaurant Catering

We’ve seen incredible momentum at The Catering Institute in the past few months after the fantastic turnout at our 2017 Restaurant Takeout, Delivery, & Catering Symposium at Georgia Power HQ in Atlanta.

After 21 years as Founder & CEO of The Monkey Group of Companies – which also includes MonkeyMedia Software and Catering Insights – I couldn’t have imagined that we would get to work with our industry’s most important and largest brands.

When it comes to restaurant off-premise, I am so proud of the work my team has done to become thought leaders and help advance the business, technology, and growth strategies of our clients using The 5 Pillars of Successful Restaurant Takeout, Delivery, and Catering. It means the world to us to be here supporting so many restaurants, spanning the United States, Canada, and beyond, during this critical point in the industry’s evolution.

I’m excited to share our next event – a Cold Calling Techniques workshop, on October 5th in Atlanta.

Once again, we’ve partnered with our friends at Georgia Restaurant Association and Georgia Power to bring you a full-day workshop dedicated to increasing restaurant off-premise sales. This will be a great opportunity for restaurants looking to master the art of targeting and capturing catering leads – a foundational sales skill for building your client list.

We’re covering everything from how to overcome sales call fears, diversionary tactics, developing prospects, and overcoming objections, to addressing gatekeepers, and a day in the life of a Catering Sales Manager.

Learn more here.

Watch catering veteran Tracy Avolio speak on the workshop:

Feel free to reach out directly if you have any questions! Hope to see all of you there.

A big thank you to our partners for their support:

Supported by:

     Catering Insights      Clearpath      Georgia Power      Georgia Restaurant Association
     Inktel      LBP Manufacturing      MonkeyMedia Software      Paytronix
     Pepsico Foodservice      Primary Color      Punchh      Relevant Mobile
     Robust Promotions      Southern Chamption Tray      Synq3      Technomic
     Voice Teleservices      War Room Inc
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Ford concept uses drones and self-driving vans for deliveries – The future of Takeout, Delivery & Catering

As I celebrate my 21st year as the Founder and CEO of MonkeyMedia Software, The Catering Institute and Catering Insights, I feel completely blessed to be able do the work that I do.

In my wildest dreams, I could not have imagined that I would get to work with our industry’s most important and largest brands when it comes to their takeout, delivery and catering strategies.  I am so proud of our organization as we continue to influence the off-premise strategy of our industry in a BIG way.  The work we do is very important.

Our customers are winning and growing their sales, every single day, using our ideas and our technology, MONKEY, the #1 cloud based solution for takeout, delivery & catering.

Our business framework, The 5 Pillars of Successful Takeout, Delivery & Catering, along with our software solution, are enabling our customers to provide a predictable, scalable and reliable experience when it comes to the operations of their off-premise business operations.  Our customers are using our technology solution as an “order bucket” for 3rd party digital orders, as well as their own e-commerce transactions and they are executing their operations using our business logic.  We help them to control their execution at scale.

Through our API’s, companies like Doordash, EZcater, UBER, Amazon, Caviar, Yelp, Google and so many others, are able to inject their orders into our solution.  And that is giving full control of takeout, delivery and catering back to restaurants, because that is what we do.  We are a platform for foodservice operations to control and scale their takeout, delivery & catering operations.  We are unique.

We provide restaurant and foodservice companies with the tools they need to get ALL those orders into a single platform, where they can also connect their customers, call centres, sales teams, accounting teams, and franchisees and restaurants in a cloud based environment.  This moves the entire strategy for off premise foodservice transactions into a rich cloud based and real time environment which provides a full 360 degree view of each transaction, in real time.  The experience is very rich.  It focuses on flawless execution and that is a HUGE missing link for so many companies we meet.

It’s amazing!  And, its working!  We have the data to prove it!  Just ask.

It gets even more interesting because through our software and technology, we are able to interact with other 3rd party companies using their API’s, which allows us to dispatch delivery vehicles in real time.  We are already doing this with many of our customers who are manning their own fleet of vehicles, as well as developing partnerships with professional 3rd party delivery companies.

And so, you can imagine how excited I was to learn about Ford Motor Company’s research into the delivery space this week.  And this concept video below really shows the future of what delivery is going to look like in the decades forward.  You can learn more about their program at this article called:

Ford concept uses drones and self-driving vans for deliveries

I can see forward that we will be sending the transaction data from our systems on behalf of our restaurant operators directly to these vehicles and the birth of Automatic Deliveries will be real.  It’s coming for sure, so get your operations in order.   It’s really amazing.

I am so happy to be part of this and look forward to the future of takeout, delivery and catering in a BIG way.

Check out this video below!

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