5 Pillars of Successful Takeout, Delivery & Catering

The 5 Pillars of Successful Takeout, Delivery & Catering is a data-driven business framework designed specifically for multi-unit restaurant brands and for any foodservice operator who wishes to design a scalable, predictable and reliable off-premise experience.

The framework consists of The 5 Pillars, as well as 8 Strategic Areas of Investment (SAI’s) and 89 Key Performance Indicators (KPI’s) designed specifically to support the profitable world of takeout and catering for pickup or delivery.

Off-premise dining represents a paradigm shift in the foodservice industry. Both new and established foodservice operators must determine how to make a fundamental shift in their business strategy in order to capture this fast moving market. The challenge lies in leveraging your brand, your people, your technology, and your existing assets into these areas without compromising product quality or the customer experience—factors which, ultimately, will make or break your business.

This framework represents a holistic and vertically-integrated business strategy—a complete ecosystem of technology and education that supports scalable, long-term growth, and which can withstand the surges and trends of a highly dynamic industry. This business framework is a fundamental change to how operators view their balance sheet.